I am an Employee “MTA is in dire straits with money and has asked for another $3.9B from federal government,” said MTA spokesperson Meredith Daniels, in a statement. I am out almost $700….they won’t refund or allow me to use the card as a debit card. WageWorks Commuter Benefits Increase 2019. Does anyone know how I can utilize my WageWorks Commuter Card (Visa Debit) with OMNY? ...you use pre-tax commuter benefits. The MTA actually made this Policy, not WageWorks. City Limits uses investigative journalism 1) I mailed all the required documents i.e. Wageworks customercare is a joke. Your email address will not be published. WageWorks or my former employer? here we are thinking were doing something good for ourselves with tax free money being used for commuting.. and in the end it hurt us. Why are they stealing our money? There was already a payment in process and that payment was returned to wage works. It's a commuter benefit program, in which you have pre tax dollars taken from your paycheck to pay for things like a bus pass or MetroCard. The transit agency or parking provider will likely ask you to provide a receipt as proof of purchase. Jul 2, 2017. I live in the Poconos and work for the MTA in NYC, My transit chek card has a $990 balance. Eligible Commuter Expenses Only work-related eligible expenses can be reimbursed under the commuter … This was an extraordinary situation – any prior agreements should not apply. Thanks for signing up. to identify urban problems, ”We have and continue to support transit agency policies like the MTA, NJ Transit and others, related to returning passes. Finally after weeks of indecision, being told you’ll reporting to work and then the plan being cancelled by MTA, I will be working from home until year end. WageWorks also offers three ways to pay for parking: Pay My Parking: Tell us how much and when to pay your parking garage and we'll send a check directly from your account. So now I’m out $500 that I really could use for survival. This is highway robbery. Especially since they are asking taxpayers for a bailout!!! $530 that I could have used for necessities during this pandemic. If purchased using the WageWorks Mastercard® Prepaid Commuter Card or WageWorks Visa® Prepaid Commuter Card; monthly passes and 10-Trips may be refunded by following the instructions here Always retain your receipts for purchases made with your card. WageWorks, MTA Dispute Over Refunds for Unused Pre-Paid Commuter Benefits. I have to stay at home to work due to a health concern. “If the deadline had been extended, rather than paying for a MetroCard they won’t use, some workers would have used that money for actual emergency needs—such as extra food or medicine, or compensating for a family member’s lost income.”. I can’t believe they won’t even refund a hardship case. For the transit balance - they're saying I can't do much with it. I can not use the debit card itself as it is not contactless and WageWorks says it is not issuing contactless cards. Contacted transit chek and told no refunds allowed, I ask what happens to the funds? News and Tools for New Yorkers to Navigate the Housing Crunch, Spotlighting community reporting across the city. NO CASH OR ATM ACCESS. After several days of calls, Spero says, a WageWorks supervisor told her, “the only thing I could do now was to suspend my June Metrocard and told me I had until the end of April to do so.”. Opinion: NYers Want Ranked Choice Voting—Don’t Delay Its Implementation, Cinco elecciones especiales en la ciudad de Nueva York crean preocupación por tiempos y participación, Opinion: NYC’s Next Mayor Will Get America’s Second Toughest Job—But Also an Opportunity. There must be a way to get our hard earn money back. 1 year ago. I pay monthly to park in a downtown parking garage in Columbus, Ohio. The WageWorks® Commuter Card is the quick and easy way to pay for qualified public transit and parking expenses using your WageWorks Commuter benefit account. Some transit agencies that partner with WageWorks are taking steps to mitigate the impact of the Covid-19 pandemic on their commuting workers, including those in San Francisco and Philadelphia. Members may continue to adjust their account as appropriate, given their commute needs,” said Locus. “Now is not the time to point fingers and deflect responsibility on who must refund riders,” said Council Member Ydanis Rodriguez, Chair of the Council’s Transportation Committee in a statement. And everyone else should get their refunds also. Effective May 4, 2018, the cost to purchase a Key Card is $4.95. It is unclear how many TransitChek participants there are. If and when transit and parking providers make changes to their policies in response to COVID-19, we will work with them to extend those to you. To make it better when I called wags works customer service I was told you can’t have more than 3 months of funds in the account anyway(already had 3 months at this point) . The funds are paid a month in advance. This is outrages considering what we are dealing with in this country in the time of economic strife and covid-19. If you buy a new car, can you return it anytime you want for a refund? WageWorks is a subsidiary of publicly traded HealthEquity. Contributions over $ 265 / month for transit or $ 265 / month for parking are loaded onto the card as post-tax contributions. Posts: 2 Likes Received: 0. Click here to subscribe to CityVote 2020, our special campaign newsletter. Well, little did I know that on 3/17/20, I was going to be furloughed. ... WageWorks will send you a refund check via U.S. If your employer has the Commuter Account Model or Commuter Express benefit program, any scheduled recurring order will be cancelled on the date of your termination or the date that WageWorks receives your termination date from your employer—whichever date is later. Regular established pass return and refund policies remain in effect. Can I get a refund when my Commuter Card is Undelivered, Damaged, Lost, or Stolen? Offline jaxstarke99 New Member. ... Alas, there's also a $10 refund fee, so not the best use of my funds! Refund/Overpayment WageWorks Healthcare Card. Blame the Agency, not WageWorks. “I called Transitchek on April 9th to see if I could cancel my May (PMC benefit) and they said I could not suspend May on April 9,” said Spero, a new business development manager for a metro area IT staffing firm. I have 500 dollar in commuter card and I cannot use it now. When speaking to customer support for a refund or return to my company they stated that IRS rules states that they can do nothing but keep my money. The fulfillment for your upcoming April commuter order will go forward as usual. I will no longer be commuting as I am considered high risk and will be moving out of state. Get all the latest 2021 news with City Limits’ free weekly newsletter, CityVote.Subscribe here. I have 500 dollar in commuter card and I cannot use it now. The organization is a 501(c)(3) nonprofit funded by foundation support, ad sponsorship and donations from readers. So, if I cancel today, so that my card stops being funded, will I be able to use the April and May funds later this year by swiping my card to activate? She was particularly riled by WageWorks’ internal policy requiring participants to make changes to their benefits by the 10th of each month. The date to change my transit order was the 8th of the month. Use it to buy tickets, vouchers, and monthly passes for the train, subway, bus, ferry and/or to pay for vanpooling and parking as part of your commute to work. The $4.95 can be used to pay for an individual ride or toward the future purchase of a Weekly, Monthly, or One Day Convenience Pass. Any unused pre-tax funds will be forfeited to your employer, and any post-tax funds will be refunded to you at the end of the ninety (90)-day period. The company reserves the right to monitor and review user activity, files and electronic messages. WageWorks Commuter Card (If offered by your employer) If you pay for your parking with a debit or credit card, consider using the WageWorks Commuter Card to pay for your eligible commuting expenses. That is my money that I earned and should be refunded. Was finally able To stop deductions in time. Wonderful, who is traveling? Online commuter accounts: Clipper works with WageWorks, Commuter Check and most other online transit benefit programs. This also applies to the WageWorks Commuter Card. Everything about WageWorks is terrible. Bottom line I will not have any use for transit chek, in addition I am retiring in January 2021. You must make your public transportation or vanpool elections by the first of the month, two months before the commuting month. On April 16, Cuomo extended the closure of non-essential businesses to May 15. Forfeiture is not an option. When she tried to confirm coverage with HealthNet they indicated she was not covered and she should forward the first three months premium to HealthNet. answer “it goes back to your employer”. A new Commuter Card will be mailed to you to at the address on file with Edenred. Expenses cannot be older than the claim year. MTA passes are good for 18 months after the print date. With our WageWorks partnership, we are able to offer commuter benefits within the same month as your deduction to avoid the hassle of prepaying and refunding for our commuters. The CSR who handled my call seemed to be unaware of the concept of tap-to-pay credit and debit cards. ... First: in regards to the FSA, I had the same issues many others have complained about. Postal Service. If you have further questions, please contact our Member Services Team at 877.924.3967. Alternatively, you can get a wageworks card which is like a debit card that only works to purchase bus tickets or reload your MetroCard. WageWorks’ Transitchek program enables commuters to use pre-tax dollars of up to $270 a month to pay for subway, bus, train, ferry, car or eligible vanpools, while also reducing payroll taxes paid by their employers. Well, needless to say, with the 16th and 17th of the month the only days I worked, after WageWorks took my money (I called them immediately on 3/16/20 about the email to not buy a ticket but they refused to do anything about it), I was left with a paycheck on 3/31/20 for $1.99. No, you cannot receive a refund for any pre-tax deductions taken for this program. They totally suck!!! Per IRS regulations, your employer can't refund your unused commuter benefits funds back to you. Even if the CC expires, you’ll still receive a replacement, even if you’re not with the same employee. June gets funded next week. However, you can submit claims for eligible expenses incurred during employment for up to 90 days. “We communicated to all our members regarding future elections and encourage them to determine if they may have a transit need. Demands for refunds and cancellation of payroll deductions linked to Covid-19 come as the MTA faces huge deficits, and a 60 percent decline in subway ridership and up to 90 percent on commuter railways. The next day, WageWorks sent emails to some of its customers’ benefits administrators, entitled “Update on COVID-19 and your commuter benefit – no action needed.” In three separate bullets it said, The WageWorks email contained links to summaries of return and refund policies at the MTA and also said, “if you need to make changes to pending elections, please log in to your account by your order deadline.”, However, the MTA’s website says it does not provide refunds for MetroCards “while the transit system continues to operate” and is unable to resolve issues with “pre-tax MetroCards you received through programs like WageWorks.”, “Many workers were essentially forced to go ahead with purchases of MetroCards that they would have canceled if they had a choice,” said Gabrielle Prisco, a WageWorks participant and employee of a New York City-based non-profit. Any unused commuter benefits funds will be returned to the company's bank account. If your employer has the Commuter Express benefit program and you have unused funds in your account, unused pre-tax funds will be forfeited to your employer before the next ordering deadline. In this pandemic situation we obviously cannot use our commuter cards, so they should have allowed flexibility on changes in the monthly deduction plan. WageWorks does not provide refunds on WageWorks issued 10-Trips. not my fault i was given strict orders to stay at home… they should have a backup plan to refund those that need the money.. I am a Broker, Members: See how COVID-19 and the CARES Act impact your accounts. And I might have to go back to my home country and they mentioned they will not refund the money. Commuter Card will be mailed to you to at the address on file with WageWorks, CUNY’s Provider. You’ll love the swipe-and-go convenience of this card. During Covid-19 Wageworks continued to collect commuter dollars up to 1505.00. WageWorks cannot provide refunds for their products. They can put it back to our checks to give us part of it, less the taxes. WageWorks sent Debbie Spero’s company a similar email, on the evening Cuomo ordered the “pause.” That version included a bullet that said, “Please note there are no credit or refund options for the Premium TransitChek MetroCard product.” And it said employees had until March 31 to log onto their accounts to make changes to their pending May benefits. Commuter Benefits Overview Save more when you purchase your commuter passes or pay for your parking with pre-tax dollars. Furlough lasted a month, I worked from home for two months, and now permanently laid off. ... Seeking ideas for using up commuter benefits / WageWorks balance in NYC February 20, 2020 7:26 AM Subscribe. That’s when she found out WageWorks required employees at her firm to make changes by the eighth of each month. Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Benefit Enrollment, Eligibility and Direct Billing. In a statement provided to City Limits on Wednesday afternoon, the MTA said: “It is WageWorks’ responsibility to notify their customers who have changed to a telecommuting policy that they need to adjust their payroll deductions so their employees have enough notice to appropriately manage their accounts during this time. Companies who have been providing commuter benefits through payroll deductions, and have changed to a telecommuting policy, have a responsibility to notify employees about how to manage their accounts to accommodate their commuting status,” she added. This stored valued card works like a credit card at parking operators who accept them. I have $400 in pretax commuter benefits that expire in about a month. Same here, same story, no refunds but they will allow you to use it on Amtrak statewide, or travel in your local area. WageWorks will not provide credit to passes if the Agency does not Credit them back. I did not meet the March 31st deadline because my company sent notice a day beforehand and my loved one was hit with COVID so that was the last thing on my mind. Like, if in June I start going to my office again using the MTA, will I have those two 30-day periods worth of funds on my metro card that I can activate and use before I contact wageworks to uncancel and start my account funding again? Any unused pre-tax funds will be forfeited to your employer, and any post-tax funds will be refunded to you at the end of the ninety (90)-day period. Wageworks is stealing people’s hard earned money. I say to that then, somebody stole my money — and who is it? I find it frustrating and it seems to that is should be illegal to not refund funds to the payee after the employee has requested the payment to cease. I would have expected my company to suspend all TransitChek deductions for its employees since everyone was told to work from home. In this pandemic situation we obviously cannot use our commuter cards, so they should have allowed flexibility on changes in the monthly deduction plan. I have not used the MTA for all of April, and don’t plan on using it for all of May. Your old Commuter Card will be deactivated within 24 hours after you have spoken with an Edenred Customer Service Representative. I notified them in March that I didn’t need the card for April. Basically any change in plan is taking 2 months to be effective. We’re constantly exploring options to ease the burden on people who are unable to use their passes and will continue to support the decisions transit agencies make regarding the return of their passes,” said Maureen Locus, WageWorks’ senior manager of corporate communications, in a statement. and equip communities to take action. The same thing is happening here to people working in Chicago. I think the MTA should refund us. When is the deadline for making purchases? The Commuter Benefits Law does include ridesharing transportation platforms as long as the shared vehicle has a seating capacity of at least six adults (not including the driver) and accepts a payment method that qualifies as a “transit pass,” usually a commuter benefits debit card offered by the employee’s third-party benefits provider. I understand that for two months I did not cancel and I would not assume to have those payments returned, but for funds that were remitted after a request to cancel services seems illegal. EDIT: Just checked the Wageworks Web site, and it appears that the Wageworks commuter card is a stored value Visa/Mastercard. The CUNY Commuter Benefits Prepaid Mastercard may only be used for qualified commuter benefit purchases in accordance with IRS Tax Code 132(f). Issues. On March 18, Governor Cuomo ordered the closing of all non-essential businesses, from March 22 until April 15. My card was funded for April and May. They still charged me and won’t refund the money, or give me a new card to use now that the trains are open again. Sponsors of a 2016 New York City law requiring non-governmental businesses with more than 20 full-time workers to offer the benefit, estimated it would increase TransitChek membership to 1.45 million riders from 1 million. Basically any change in plan is taking 2 months to be effective. I was on vacation during that week and returned to work on 3/16/20. Your email address will not be published. Meaning if the pass is unused, the person can swipe it when they DO go back to work and it’ll work as normal. Missing or Loss Passes, Vouchers, or Smart Cards Commuter Benefits Plan Regulations IRS Section 132 rules allow you to use pre-tax funds to pay for qualified work-related commuter and parking expenses. On that day, I received an email from the railroad that I use telling me that because of Covid and realizing that people won’t be commuting as much, do not order the April ticket and you can use your March ticket for March and April. Debit cards: Use online, at most self-serve machines, or at staffed locations that sell value. Amid the Covid-19 pandemic, WageWorks and the MTA are not providing refunds for transit passes of New York City workers who have been ordered to stay home. Guess what? Can I get a refund when my Commuter Card is Undelivered, Damaged, Lost, or Stolen? She did so and then began our moe than 16-month pursuit of a refund from WageWorks. Founded in 1976 in the midst of New York’s fiscal crisis, City Limits exists to inform democracy and equip citizens to create a more just city. Unauthorized use of this system is prohibited and may result in revocation of access, disciplinary action and/or legal action. We are being ripped off! the Commuter Card Special Handling form with all my out of pocket expense receipts >> Since I didnt get any confirmation even after 2 weeks, contacted wageworks to check the status >> they said they didnt get any documents from me 2) I sent out an email with the same documents on 11th Jan 2017 The pass is not used for a specific month like New Jersey Transit passes are. It's on a debit card for public transit and I live in a city that doesn't have that. They took a fourth!! I know what you are going through, the same thing is happen to me. No, there is no need for a refund as your Transportation Deductions will still be available in your account. Unless the Wageworks card is functionally equivalent to a credit card, I'm pretty sure there is no way to use it on the Web site or app to purchase Amtrak tickets. Daniels says the MTA sells 3 million MetroCards annually to WageWorks for use on MTA subways and buses. 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